Information We Collect
We collect three broad categories of data when you use WeGigs:
- Account data — name, phone number, role (customer or worker), and language preference.
- Service data — the jobs you post, quotes you exchange, messages, photos, and reviews you leave.
- Device data — basic technical details such as device model, browser, and approximate location, used to keep the app fast and safe.
How We Use Your Phone Number
Your phone number is the main way we keep your account secure. We use it for OTP login, for letting workers and customers call each other about a specific job, and for sending important notifications such as new quotes or messages.
We will never sell your phone number, and it is not shown publicly on your profile.
Verification Data
During worker verification we collect ID photos and a selfie to confirm you are who you say you are. These documents are encrypted at rest, accessible only to our verification team, and kept only as long as needed to maintain trust on the platform.
Messaging Privacy
Messages between customers and workers are stored so we can help if you ever need support — for example, to investigate a dispute or recover a misdirected quote.
Please do not share sensitive financial information such as PIN codes or full card numbers inside chat. WeGigs will never ask you for these.
Your Rights
You can:
- Access and review the personal information on your profile.
- Correct anything that is out of date or wrong.
- Export a copy of your account data.
- Choose which notifications you want to receive.
Account Deletion
You can request deletion of your account from Settings. We will remove personal data within 30 days. Reviews you have left may stay on the platform in an anonymised form so other users can still rely on them.
Security
We use encryption in transit and at rest, access controls for our internal team, and regular security reviews. No system is 100% secure, so we encourage you to use a strong password and keep your phone number up to date.